How-To/Methodology Spotlight | Strategy/Management Spotlight | Tools Spotlight
Readers' Choice: View All Top-Rated Articles
Archives by Year: 2008 | 2007 | 2006
Help Desk Can Provide Help for Process Improvements
Help desks typically fail to provide information that would lead to improvement opportunities for both the IT function and their client users within the business. Read the full article. May 5, 2008
Opening the Door for Process Standardization in Europe
Processes which deliver value to customers across a wide geographic area in the United States are considerably less complex than the processes needed by companies doing business across Europe. Read the full article. April 21, 2008
Streamlining Decision Engine Production
Business process management is changing the speed at which business is conducted. Due to advancements in BPM, companies can process statistical scoring decisions quickly and efficiently. But BPM solutions have failed to address decision-making. Read the full article. March 31, 2008
Part II: A Modular Concept for Process Development
A modular approach to process development allows an organization to look ahead in developing processes, decrease deployment time/development costs and increase process quality. And integrating Six Sigma enhances the effectiveness of the approach. Read the full article. March 24, 2008
Part I: A Modular Concept for Process Development
Process development is affected by cost, schedule and quality. Each constraint impacts upon the others and is intertwined in process development and a company’s ability to prepare the best processes in the shortest time with the best-cost impact. Read the full article. March 17, 2008
Looking Beyond Cost Savings in Outsourcing
Many companies will share their own anecdotes about how, when they added up the costs of travel, coordination, delays and changes, the promised cost savings in outsourcing were much smaller than originally expected. Read the full article. March 3, 2008
Process Improvement and Technology: The Virtuous Cycle
By continually focusing on enhancing the business rather than simply maintaining it, IT functions will be forced to improve themselves by first adopting a more rigorous focus on the customer. Read the full article. February 18, 2008
A Framework for Change Management
The ultimate goal of any change initiative is to ensure everyone in the organization is ready, willing and able to appropriately perform their role in the new environment. Read the full article. February 4, 2008
Change Management for Shared Services and BPO
The ultimate goal of any change initiative is to ensure everyone in the organization is ready, willing and able to appropriately perform their role in the new environment. Read the full article. January 21, 2008
Active Business Involvement - Recipe for BPM Success
Unlike typical IT projects, BPM projects need a higher level of active participation from the business team in order to successfully realize the project goals, mainly due to the very nature of activities involved in BPM projects. Read the full article. January 7, 2008
