Definition of Roles

Hi Terry,

First of all thanks for your advice.

To clarify my question:

I am looking for some advice about the steps i could do (maybe best practices) to clarify the roles . Like e.g. first interview the superiors about their relevant needs needs and strategies, second defíne the scope, the employees can influence their role definition, third, make a workshop with ... (whom?) to finalize the definition.....

An element surely is the question, what exactly should be in a role definition (Resposibilities, competencies, maybe a reference to a swimlane diagram...)

What especially interests me, is the question how to handle process-standardization (common and documented understanding of the process flow) while standardization (common understanding,...) of the roles simultaniously is a challenge. What to do first: processflow or roles? There currently exists a documented process flow - but it only roughly represents reality and nobody seems to be really interested in it. The actual process seems to differ from employee to employee and there is no obvious reason why it should.

Any best practices or advice is welcome.

A Guy with Questions