New BPM Research Report Out

Bloor Research, a firm that improves business performance by guiding organizations on the effective development and use of information technology, has a new BPM research report out. Written by Terry Schurter, CIO of the firm, the report provides an in-depth review of business drivers behind BPM, market directions, and future trends. (http://www.bloor-research.com)

"Business Process Management -- The Next Generation" was published this month. The report focuses on a sub-segment of the BPM market where products fulfill a minimum set of requirements to qualify them as "next generation business enablers" -- making them capable of addressing key enterprise goals and issues such as:

• improving the efficiency of their organizations
• adapting how their products are offered and presented to customers
• delivering quality across many customer interaction mediums: in person, web, phone, email, text, etc.
• enhancing the control, management, and visibility of the processes that support these activities.

The BPM report evaluates vendors in six key product areas: Process Modeling, Human Interaction Support, Proactive/Reactive capabilities, Process Improvement, Management Support, and System Integration. To be included in the report, vendors had to meet the minimum required score in all areas. The report handed out one Platinum Award, their top honor, which went to TIBCO’s iProcess Suite. Other vendors included in the report were IBM, Oracle, BEA, and Fujitsu.