Museum Modernization

UK-based IT Week reports this week that the Victoria & Albert Museum is introducing business process management to replace its manual procedures.

"Museum consigns manual processes to history" quotes Ian Croxford, head of the V&A’s information systems services, as saying, staff resistance has been a big struggle:

"When people are comfortable with something there will always be resistance... The carrot you give people is that it can make their life easier. The stick is that we need to be more efficient, and if people are not prepared to do that, someone else can do their job."

The software is coming from Global 360. It’s part of a massive, IT overhaul the museum is undergoing, which is projected to save £750,000 a year.