26 October 2007 by Samah Ghanem
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Business Process Management |
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What is a Process? I read a lot of definitions about processes, but I like to call a process "A TRAIN" this train should start from a specific location and ends to a specific destination in a defined duration, each trailer of a train or process have a weight and holds a number of humans, if one trailer fail to reach the destination, all the train or process will lose its balance and will fail to generally succeed. A business process is not the workflow details, but it’s an abstraction of the enterprise workflow combining all resources in a process to cross correlate all company levels; directorates, departments, and assets to do the business successfully. Same as a telecommunications system, if you don’t remove redundancies you cannot save the channel so you’ll lose time and money and if you compress to high bit rates you’ll lose the quality of service, these three factors are the major factors affecting any business process concept and design: Cost, Time, and Quality. So managing enterprise business processes will need a thorough knowledge of business strategy, business requirements, and new technologies that suit the company goals taking the CTQ concept into consideration. BPM, BPO, BPR, BPPM, BI, SWE, CRM, ERP, OOA, SOA, etc. and an endless list of abbreviations, all these B’s and other fuzzy characters sums into a single body that cannot live without its organs. The Enterprise is this body, and the head is its Business Process Management (BPM), the way of thinking that brain of the head do either to optimize or to re-engineer are the BPO and BPR respectively and to see your success and failures and learn from faults by managing your performance of processes which is the BPPM, this brain leads the way of thinking which will be with different types that are more technologically connected: Software Engineering (SWE) to set your day to day workflows and to engineer your processes, Customer Support Management (CRM) to manage your relations with customers or people in general, Enterprise Resource Planning (ERP) to plan to feed your body or to plan the resources needed to build an enterprise from the human asset to the office chair. However, talking about technologies and tools to build a BPM project at an enterprise will never end and will continue to revolutionize the way companies do business and people live their lives through different behavior and different market needs, and so creating problems that need different ways and tools to process them and to re-engineer their workflow steps. "We can’t solve problems by using the same kind of thinking we used when we created them" - Albert Einstein. Different tools such as Business Intelligence (BI), Object Oriented Applications (OOA) and Service Oriented Applications (SOA) all serve the management and control of any enterprise processes. |
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| BPM , General | |
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| posted by Samah Ghanem at 5:24 AM ET | comments [0] | trackbacks [2] | |
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