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		<description>Business Process Management Blogs at the BPMEnterprise.com Blogosphere</description>
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			<title><![CDATA[Outlier Instances and KPIs Measurement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1346</link>
			<description><![CDATA[I was reading an article about how measuring Average Handle Time (AHT) in a Financial Services company, did not allow a very eager Financial Services Agent to provide the best service she could have provided a customer.The customer wanted to do something on the Financial Services company online website, but ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Thu, 04 Jun 2009 20:29:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1346</guid>
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			<title><![CDATA[Pricing as a Solution for Process Improvements?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1345</link>
			<description><![CDATA[A simplification of Pricing your product or service could simplify a lot of your business processes and save you money in the long run! Hard to believe, but I can give you an example from my own recent experiences!Recently I was in both New York City and Washington D.C. In ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 29 May 2009 10:39:48 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1345</guid>
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			<title><![CDATA[Process Design/Redesign With a Clean Sheet]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1344</link>
			<description><![CDATA[Quite often, Process Design or Redesign are burdened with a lot of Legacy Thought! Sometimes, it may be better to start a Design or a Redesign of a Business Process with a clean sheet rather than make marginal improvements!Many processes just evolve from nothing, or have a lot of outdated ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Blogger Bios&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 11 May 2009 15:19:10 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1344</guid>
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			<title><![CDATA[Digitization - First Step in Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1342</link>
			<description><![CDATA[Even as we speak, the global corporate world is embarked on a silent, huge, effort in letting paper go not much beyond the mailroom!Digitization of all paper, whether coming in from customers as orders, or invoices from vendors is being undertaken on a huge scale. All documents coming into the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 17 Apr 2009 14:25:20 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1342</guid>
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			<title><![CDATA[Services and Handoffs]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1341</link>
			<description><![CDATA[Handoffs are encountered in Business Processes, whether they are In-house or Outsourced. Many are artifacts of the division of the different functions within a company. Like the Finance Department is responsible for the payment of a vendor on an Invoice even if the user has the budget and has approved ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 08 Apr 2009 18:08:06 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1341</guid>
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		<item>
			<title><![CDATA[Information Availability and Business Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1340</link>
			<description><![CDATA[Information Availability is half the battle in Business Process Improvement!First, it is the availability of information itself, in a central, easily accessible way, that can speed up Business Processes by an order of maginitude!Measurement and reporting of Performance Measures or Key Performance Indicators (KPIs) themselves help Business Process Improvement. In ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 01 Apr 2009 14:05:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1340</guid>
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			<title><![CDATA[Ease of Implementation Vs Payoffs in Lean Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1339</link>
			<description><![CDATA[The funny thing about Process Improvement, whether Six Sigma or Lean, is that not all Process Improvement efforts are equal to others.Some are "More Equal" than others!Efforts needed for different Process Improvement ideas may not be linearly proportional to their payoffs. Before jumping into Kaizen activities, it may be worthwhile ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Thu, 26 Mar 2009 19:40:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1339</guid>
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			<title><![CDATA[Eliminating Time Wasted Looking for Things]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1338</link>
			<description><![CDATA[Whether it is the Factory Floor, or a Customer Service or Support Center, helping customers with their orders or help regarding anything, the amount of time wasted looking for things is amazing! Any lean improvement project has to look at this waste and come up with ways to eliminate them. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Conference&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 18 Mar 2009 09:08:04 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1338</guid>
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			<title><![CDATA[Process Improvement in Tough Times]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1337</link>
			<description><![CDATA[Process Improvement has never been more important or more needed during tough times. The kicker may be the lack of funds to take up new efforts at this time when budgets are pared to the bone. However, surveys of Fortune 500 CIOs the past few years have shown Business Process ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 08 Mar 2009 10:33:20 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1337</guid>
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			<title><![CDATA[Measuring The Unmeasurable in Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1336</link>
			<description><![CDATA[There are many Unmeasurables in Business Processes such as Customer Support Effectiveness, Customer Satisfaction, Service Excellence, etc. However, State of the Art in Business Process Measurement and Analysis is that many of these Subjective Factors are converted into some sort of Objective Scores.For example, Customer Satisfaction Index (CSAT) may be ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 26 Feb 2009 02:15:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1336</guid>
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			<title><![CDATA[Business Processes and Information About Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1334</link>
			<description><![CDATA[Fred Smith, CEO and President of Fedex is quoted to have said "Information about Packages are just as important, if not more important, than the packages themselves". Thinking this way has allowed Fedex to use this information to create new premium services such as being able to withdraw a package ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 03 Feb 2009 11:49:52 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1334</guid>
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			<title><![CDATA[Data Quality more Important than Process Improvement Efforts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1333</link>
			<description><![CDATA[Continuous Process Improvement, Lean Improvement or Six Sigma efforts can only be as successful or as reliable as the quality of data they use!Data Quality is a pernicious, persistent and widespread problem in every organization. On the surface, reports look neat, wrapped up, and reliable but quite often the data ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 27 Jan 2009 14:26:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1333</guid>
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			<title><![CDATA[Systematic Process Improvement Vs Process Improvement Leaps]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1332</link>
			<description><![CDATA[Continuous Process Improvement is somewhat funny when it is actually applied. Sometimes it is highly discontinuous with leaps of insight, waste reduction and order of magnitude improvements in Efficiency and Effectiveness. Sometimes accidental improvements in technology makes these kinds of process improvement possible!Take the simple example of how Digital Photography ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 19 Jan 2009 21:46:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1332</guid>
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			<title><![CDATA[Automate or Eliminate?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1330</link>
			<description><![CDATA[Automating Process Steps with many different IT technologies is always a big temptation. Document digitization, workflow, business rules engines are all very tempting Information Technologies that can execute business process steps much more efficiently,and make processes run faster, cutting time, resources needed to execute them.But is it always a good ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 06 Jan 2009 18:49:29 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1330</guid>
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			<title><![CDATA[Recessions - Best Time for Business Process Improvement!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1329</link>
			<description><![CDATA[Recessions are a great time to think about Business Process Improvement! In any case, you are already trying to cut costs, and you might as well take on larger efforts in cutting waste out of business processes. Of course, you can throw all kinds of new technologies like Document Management, ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 28 Dec 2008 21:55:47 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1329</guid>
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			<title><![CDATA[Potential of 5S in Services]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1327</link>
			<description><![CDATA[5S methodology is a Japanese set of methods to keep the workplace tidy - everything having its place and everything in its place.  In Japanese these terms are:1. Seire - Sorting. 2. Seiton - Get in Order. 3. Seiso - Sweeping or Shining 4. Seiketsu  - Standardizing 5. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 18 Dec 2008 06:58:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1327</guid>
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			<title><![CDATA[True Cost of Lip Service]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1326</link>
			<description><![CDATA[If Detroit does not stand on the cusp of really traumatic possible bankruptcies of companies like General Motors and Chrysler, I would be tempted to play I-Told-You-So even more loudly!Two years ago, I wrote this blog in a sister blog of this one - The Cost of Lip Service , ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 07 Dec 2008 04:59:18 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1326</guid>
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			<title><![CDATA[Performance Scorecarding]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1322</link>
			<description><![CDATA[Measuring performance of one business process and comparing it to another, has always been a problem whether processes are in-house, or outsourced! How do you compare an Order Processing process to a Warehouse Shipping process? This is particularly interesting to Business Process Outsourcing service providers. They have the problem of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 27 Oct 2008 14:55:22 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1322</guid>
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			<title><![CDATA[Small Improvements vs Big Improvements]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1320</link>
			<description><![CDATA[Micro level improvements are usually used by Six Sigma efforts to calculate savings in $. But are these numbers always true? That’s an interesting question for which the answer seems to be ’It Depends".In many cases, small local improvements do add to an large overall improvement. Especially, if you look ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 20 Oct 2008 20:44:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1320</guid>
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			<title><![CDATA[Want to Make Your Customer Happy? Consolidate and Eliminate Customer Touchpoints]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1319</link>
			<description><![CDATA[Everyone of us has been frustrated at one time or another paying for a service and getting it done from a service provider. The most ridiculous one was the provisioning of a T1 Internet line in San Francisco that I had to do as the CTO of a startup company ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 13 Oct 2008 10:54:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1319</guid>
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			<title><![CDATA[iSixSigma Live! Summit &amp; Awards]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1316</link>
			<description><![CDATA[If you and/or your company practices - or is considering starting to practice - Six Sigma, the iSixSigma Live! Summit &amp; Awards, January 13-16, 2009 in Miami is the event for you! But it's more than just a Summit. It also includes Awards.iSixSigma will honor companies and individuals who have ...]]></description>
			
			<author><![CDATA[BPMEnterprise Staff]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 09 Oct 2008 23:48:50 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1316</guid>
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			<title><![CDATA[Process Improvement Opportunities for BPO Service Providers]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1317</link>
			<description><![CDATA[BPO Service Providers, usually may not get an entire end-to-end business processes to be executed. They get bits and pieces of the business process, especially those steps that are manual, that they need to execute at their premises, in the same country or offshore.In Insurance Polciy Underwritiing or Health Care ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 26 Sep 2008 14:09:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1317</guid>
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			<title><![CDATA[Mining Process Intelligence For Gold!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1313</link>
			<description><![CDATA[When it comes to Business Intelligence and what it means within organizations, these days it is primarily Sales Intelligence - Slicing and Dicing data to get insights into which products are selling in which regions/areas/cities, which salespeople are selling which products, etc. They are all possibly different views of the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 20 Aug 2008 03:43:00 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1313</guid>
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			<title><![CDATA[The 7 Deadly Sins of Performance Measurement and How to Avoid Them]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1310</link>
			<description><![CDATA[Michael J. Hammer, the famous Management Guru, wrote this article - The Seven Deadly Sins of Performance Management and How To Avoid Them in the MIT Sloan Review in 2007. It’s written for the larger topic of Performance Measurement as in Financial or Sales Performance but is just as applicable ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 23 Jul 2008 12:43:23 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1310</guid>
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			<title><![CDATA[Number 1 Enemy of  Process Improvement - Current Organizational Reality!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1301</link>
			<description><![CDATA[The Number 1 enemy of most Business Process Improvement efforts within organizations is current organizational reality! Ironically, those companies in the developed countries that have been the most avid technology adopters are the most cursed!. We have run into many such organizations that have a long history of adoption of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 17 Jun 2008 16:12:36 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1301</guid>
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			<title><![CDATA[Business Process Improvement is #1 Priority for CIOs in 2008!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1300</link>
			<description><![CDATA[Gartner surveyed 1500 CIOs and published their results about their business priorities in their companies and the technologies that they were planning to spend money on in 2008. The #1 business priority is Business Process Improvement and the #1 Technology that they will be spending money on is Business Intelligence ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 11 Jun 2008 18:45:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1300</guid>
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			<title><![CDATA[Mizen Boushi - Prevention of Mistakes in Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1295</link>
			<description><![CDATA[Mizen Boushi is a Japanese term (Used in Toyota Product Development Systems and others in Japan) for Mistake Prevention or "designing in quality". It seems to be a cousin of Poke Yoke which is on a smaller scale, "mistake proofing",  on physical things. The notch in your Mobile Telephone ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Blogger Bios&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 13 May 2008 20:31:37 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1295</guid>
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			<title><![CDATA[Traffic Jams and Capacity Planning for Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1289</link>
			<description><![CDATA[Accidents and Traffic Jams have a lot to teach about Capacity Planning for Business Processes!Whether it is Claims Processing or Home Loans or Help Desks, processes invariably deal with traffic jams.Usually, there could be long, serene periods, when things are flowing smoothly; no customer is waiting on the phone long ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 01 May 2008 19:37:59 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1289</guid>
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			<title><![CDATA[Process Interweaving - Lessons from Toyota Product Development System]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1286</link>
			<description><![CDATA[Automobile design is a very intense process in a very intensely competitive industry. Design of new cars used to take five years or more, even as little as ten years ago. Now the industry average is closer around three years and the Toyota Prius design cycle was slightly less than ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 21 Apr 2008 18:32:49 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1286</guid>
		</item>

		<item>
			<title><![CDATA[Shared Services Exchange, June 8-10]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1282</link>
			<description><![CDATA[This year's Shared Services Exchange's theme is "driving further improvements and efficiencies in shared services and creating additional value for business units and shareholders." Speakers include representatives from Wal-Mart, Deloitte, Monster and P&amp;G to name only a few.In Florida, this executive-level event will include interactive Brain Weave™ discussions, networking and ...]]></description>
			
			<author><![CDATA[BPM Enterprise Staff]]></author>
			
			<category>
			<![CDATA[Conference&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 08 Apr 2008 13:14:37 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1282</guid>
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		<item>
			<title><![CDATA[iSixSigma Live! Seattle Networking Party]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1280</link>
			<description><![CDATA[ If you live near Seattle and would like to hobnob with the areas finest business process improvement practitioners in a casual after-work setting, attend the iSixSigma Live! Social and Networking Party at the Rock Bottom Brewery in Bellevue. (iSixSigma.com is a sister website to BPMEnterprise.com.)Thursday, May 1, from 6 ...]]></description>
			
			<author><![CDATA[BPM Enterprise Staff]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 02 Apr 2008 21:15:59 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1280</guid>
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		<item>
			<title><![CDATA[Gartner BPM Summit, April 28-30, London]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1279</link>
			<description><![CDATA[Have you heard? This year's Gartner Business Process Management Summit is coming soon! A focus on creating and sustaining a culture of business process improvement will appeal to individuals – and companies – at any spot on the BPM spectrum.To best present to this year's audience, tracks are broken into ...]]></description>
			
			<author><![CDATA[BPM Enterprise Staff]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 26 Mar 2008 21:16:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1279</guid>
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		<item>
			<title><![CDATA[Lean Improvement Is Green Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1278</link>
			<description><![CDATA[Green Enterprise is on the agenda of most corporations and organizations these days. Even the usually conservative Wall Street Journal published a whole section on Green Energies and Green Enterprise iniatives (Subscription may be required to see all the articles).In one of the interviews featured here, there is a very ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 25 Mar 2008 14:57:34 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1278</guid>
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		<item>
			<title><![CDATA[Internal Controls May Contribute to Runaway Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1275</link>
			<description><![CDATA[Last Sunday’s Dilbert comic strip shows a very funny situation at the office but is all the more common than funny in real-life!Dilbert wants to make a change to an approval system. However he needs to undergo a course in making changes to the approval system before he can do ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 10 Mar 2008 14:02:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1275</guid>
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		<item>
			<title><![CDATA[Process Improvement Meets Performance Management]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1274</link>
			<description><![CDATA[Recently there has been a spate of articles that hit the same theme: In order to improve business processes, you need to look at Operational Inteligence or Performance Management Information. Small surprise! Slicing and Dicing of Sales Data to understand which of your products are selling in which regions or ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 05 Mar 2008 11:10:50 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1274</guid>
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		<item>
			<title><![CDATA[Lean Before Six Sigma]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1270</link>
			<description><![CDATA[I have seen many Six Sigma Projects that collect data at a very minute level (at a sub process level) and try to effect improvements at that level. In many cases, these may not account for much in the overall scheme of things. This happens more in the context of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sat, 16 Feb 2008 03:06:29 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1270</guid>
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			<title><![CDATA[SOA and Lean Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1265</link>
			<description><![CDATA[In March 2007 there was an interesting article titled SOA and BPM seen creating a Lean/Six Sigma machine.It touched upon some of the obvious advantages of System Oriented Architectures(SOA) and using them in combination with Business Process Management (BPM) tools to orchestrate the whole process. This article talked about how ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 04 Feb 2008 07:25:49 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1265</guid>
		</item>

		<item>
			<title><![CDATA[Measuring The True Impact of Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1254</link>
			<description><![CDATA[The Usual way to measure the impact of Process Improvement is to do Before and After measurements.However here is a recent study that says, that doing just a Before and After measurement may be underestimating the true impact of Process Improvement. Here is the abstract of the study, The competitive ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 03 Jan 2008 20:05:09 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1254</guid>
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			<title><![CDATA[Process Excellence Awards - Deadline Extension]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1240</link>
			<description><![CDATA[The entry deadline for the Process Excellence Awards (formerly Six Sigma Excellence Awards) has been extended to November 16, 2007. Winners will be announced at the Awards Ceremony and Gala Dinner on January 29th 2008, Disney Contemporary Resort, Orlando.The Process Excellence Awards recognize best practice in the Lean Six Sigma ...]]></description>
			
			<author><![CDATA[BPM Enterprise Staff]]></author>
			
			<category>
			<![CDATA[The Buzz]]>
			</category>
			<pubDate>Wed, 07 Nov 2007 00:00:34 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1240</guid>
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		<item>
			<title><![CDATA[Importance of Visualization in Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1225</link>
			<description><![CDATA[Process Improvement is nicer to talk about as a concept and a 'Vision" thing than when it comes to actual action. I have seen many a company having company-wide, grandiose "Quality Improvement" goals with respect to business processes but failing miserably when it comes to realizing them in practice.I have ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 20 Aug 2007 00:38:01 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1225</guid>
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		<item>
			<title><![CDATA[Biometric Loyalty Program]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1219</link>
			<description><![CDATA[Loyalty is a very interesting process. How do you drive people’s behavior to make them more loyal to your service or product? This is especially complicated in healthcare. For example, how do you encourage people to visit your pharmacy more often without incenting them to fill prescriptions unnecessarily. How do ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 24 Jul 2007 20:47:10 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1219</guid>
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		<item>
			<title><![CDATA[Office Business Applications]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1217</link>
			<description><![CDATA[Last week at Microsoft's annual Worldwide Partner Conference, Microsoft announced a new intitiative entitled Office Business Applications. In short, OBAs (as they're called) are custom-configured line of business applications based on the 2007 Office Business Platform. While few would endorse replacing "mission critical" systems with this approach, it is unquestionably ...]]></description>
			
			<author><![CDATA[Jeffrey Mills]]></author>
			
			<category>
			<![CDATA[The Buzz]]>
			</category>
			<pubDate>Mon, 16 Jul 2007 08:41:55 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1217</guid>
		</item>

		<item>
			<title><![CDATA[June 20th Webinar on Process Agility]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1207</link>
			<description><![CDATA[Colin Teubner from Forrester Research is joining my CTO, Karl Treier, on a Webinar on Wednesday on Process Agility....what it means and how to look for it in a BPMS technology.It is a vendor-sponsored Webcast, but obviously the Forrester content is vendor neutral and highly relevant.June 20th @ 12PM EDTRegistration ...]]></description>
			
			<author><![CDATA[Jeffrey Mills]]></author>
			
			<category>
			<![CDATA[The Buzz]]>
			</category>
			<pubDate>Mon, 18 Jun 2007 17:19:38 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1207</guid>
		</item>

		<item>
			<title><![CDATA[Notes from the Microsoft Channel Partner Summit....Where They're Taking BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1186</link>
			<description><![CDATA[Microsoft is taking BPMS in a direction that is a) meaningful to the customer and b) leverages their strengths. In terms of being meaningful to the customer, they have chosen to market solutions that have a BPM component rather than marketing BPMS. In terms of their strengths, they have the ...]]></description>
			
			<author><![CDATA[Jeffrey Mills]]></author>
			
			<category>
			<![CDATA[The Buzz]]>
			</category>
			<pubDate>Tue, 15 May 2007 16:59:46 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1186</guid>
		</item>

		<item>
			<title><![CDATA[Who is Dr. Jeffrey Sterllings?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1122</link>
			<description><![CDATA[Readers of my book, The Power of Process: Unleashing the Source of Competitive Advantage, will recognize Dr. Jeffrey Sterllings as the main character in the book.  But everyone is curious about his looks.  He is in reality a very camera shy and private person, inspite of being flamboyantly ...]]></description>
			
			<author><![CDATA[Kiran Garimella]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 05 Mar 2007 10:44:24 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1122</guid>
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		<item>
			<title><![CDATA[The TRIZ Journal Joins CTQ Media!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1050</link>
			<description><![CDATA[The TRIZ Journal (www.triz-journal.com) is now a division of CTQ Media LLC (www.ctqmedia.com) and a channel under www.realinnovation.com (which will launch November 15th). TRIZ - a Russian acronym meaning the theory of inventive problem solving - is, as the full name suggests, a systematic methodology for solving problems that call ...]]></description>
			
			<author><![CDATA[Dian Schaffhauser]]></author>
			
			<category>
			<![CDATA[The Buzz]]>
			</category>
			<pubDate>Mon, 13 Nov 2006 00:58:57 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1050</guid>
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