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		<description>Business Process Management Blogs at the BPMEnterprise.com Blogosphere</description>
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    	<ttl>60</ttl>

		<item>
			<title><![CDATA[Digitization - First Step in Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1342</link>
			<description><![CDATA[Even as we speak, the global corporate world is embarked on a silent, huge, effort in letting paper go not much beyond the mailroom!Digitization of all paper, whether coming in from customers as orders, or invoices from vendors is being undertaken on a huge scale. All documents coming into the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 17 Apr 2009 14:25:20 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1342</guid>
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		<item>
			<title><![CDATA[Information Availability and Business Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1340</link>
			<description><![CDATA[Information Availability is half the battle in Business Process Improvement!First, it is the availability of information itself, in a central, easily accessible way, that can speed up Business Processes by an order of maginitude!Measurement and reporting of Performance Measures or Key Performance Indicators (KPIs) themselves help Business Process Improvement. In ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 01 Apr 2009 14:05:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1340</guid>
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			<title><![CDATA[Process Improvement in Tough Times]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1337</link>
			<description><![CDATA[Process Improvement has never been more important or more needed during tough times. The kicker may be the lack of funds to take up new efforts at this time when budgets are pared to the bone. However, surveys of Fortune 500 CIOs the past few years have shown Business Process ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 08 Mar 2009 10:33:20 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1337</guid>
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		<item>
			<title><![CDATA[Waste in Over Capacity]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1335</link>
			<description><![CDATA[We seldom think of Unused Capacity as a Wasted Resource! In fact, it can be a wasted resource that can be fatal to the long term survival of your company and even your industry!The Wallstreet Journal ran this story last Saturday - More Car Plants at Risk. It talks about ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Mon, 09 Feb 2009 15:22:23 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1335</guid>
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			<title><![CDATA[Data Quality more Important than Process Improvement Efforts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1333</link>
			<description><![CDATA[Continuous Process Improvement, Lean Improvement or Six Sigma efforts can only be as successful or as reliable as the quality of data they use!Data Quality is a pernicious, persistent and widespread problem in every organization. On the surface, reports look neat, wrapped up, and reliable but quite often the data ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 27 Jan 2009 14:26:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1333</guid>
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			<title><![CDATA[Systematic Process Improvement Vs Process Improvement Leaps]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1332</link>
			<description><![CDATA[Continuous Process Improvement is somewhat funny when it is actually applied. Sometimes it is highly discontinuous with leaps of insight, waste reduction and order of magnitude improvements in Efficiency and Effectiveness. Sometimes accidental improvements in technology makes these kinds of process improvement possible!Take the simple example of how Digital Photography ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 19 Jan 2009 21:46:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1332</guid>
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			<title><![CDATA[Automate or Eliminate?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1330</link>
			<description><![CDATA[Automating Process Steps with many different IT technologies is always a big temptation. Document digitization, workflow, business rules engines are all very tempting Information Technologies that can execute business process steps much more efficiently,and make processes run faster, cutting time, resources needed to execute them.But is it always a good ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 06 Jan 2009 18:49:29 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1330</guid>
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			<title><![CDATA[Recessions - Best Time for Business Process Improvement!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1329</link>
			<description><![CDATA[Recessions are a great time to think about Business Process Improvement! In any case, you are already trying to cut costs, and you might as well take on larger efforts in cutting waste out of business processes. Of course, you can throw all kinds of new technologies like Document Management, ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 28 Dec 2008 21:55:47 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1329</guid>
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			<title><![CDATA[Potential of 5S in Services]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1327</link>
			<description><![CDATA[5S methodology is a Japanese set of methods to keep the workplace tidy - everything having its place and everything in its place.  In Japanese these terms are:1. Seire - Sorting. 2. Seiton - Get in Order. 3. Seiso - Sweeping or Shining 4. Seiketsu  - Standardizing 5. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 18 Dec 2008 06:58:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1327</guid>
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			<title><![CDATA[Leaning Processes Can Cause Problems Also]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1325</link>
			<description><![CDATA[Leaning or Elimination or Waste - either in Time, unnecessary physical movement or entire pieces of the process is usually considered good and beneficial, but may not be, always. Leaning can cause sub-optimization at an organizational level when performed within the perspective of a Department or just a workgroup alone! ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 24 Nov 2008 03:56:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1325</guid>
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			<title><![CDATA[Process Improvement Opportunities for BPO Service Providers]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1317</link>
			<description><![CDATA[BPO Service Providers, usually may not get an entire end-to-end business processes to be executed. They get bits and pieces of the business process, especially those steps that are manual, that they need to execute at their premises, in the same country or offshore.In Insurance Polciy Underwritiing or Health Care ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 26 Sep 2008 14:09:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1317</guid>
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			<title><![CDATA[Web Services and Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1315</link>
			<description><![CDATA[Talking about end-to-end processes, one has the idea it is all a smooth flowing, highly automated system that keeps rolling on! Reality in most companies is that end-to-end processes are islands of automation in various departments, with manual links between these islands of automation. This is usually because of the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 11 Sep 2008 03:23:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1315</guid>
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			<title><![CDATA[California DMV - Stellar Example of Process Improvement Efforts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1311</link>
			<description><![CDATA[Departments of Motor Vehicles around the globe are nightmares for people in every country. They will tell you horror stories about how they had to wait interminably for hours, how the DMV gave them the runaround while trying to get a new license or a driving license renewed. Getting your ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 04 Aug 2008 15:50:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1311</guid>
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			<title><![CDATA[The Process – Keep Your Eye On the Ball (Part 3 of 3)]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1303</link>
			<description><![CDATA[The Process – Keep Your Eye On the Ball (Part 3 of 3)After capturing your current processes and defining your optimal future state the next step is to execute your recommended improvements. This critical phase, if not done well can derail your entire BPM transformation effort. As referenced in my ...]]></description>
			
			<author><![CDATA[John T. Wilson]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Thu, 03 Jul 2008 15:06:34 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1303</guid>
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			<title><![CDATA[Approach to BPM Adoption - Europe Vs The U.S.]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1302</link>
			<description><![CDATA[Paul Harmon of Business Process Trends writes a very interesting column - BPM in Europe -  about the differences he sees between Europe and the US, when it comes to adoption and use of Business Process Management approaches, tools, and techniques.Paul observes that Europe is probably more advanced in ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Fri, 20 Jun 2008 15:39:02 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1302</guid>
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			<title><![CDATA[Business Process Improvement is #1 Priority for CIOs in 2008!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1300</link>
			<description><![CDATA[Gartner surveyed 1500 CIOs and published their results about their business priorities in their companies and the technologies that they were planning to spend money on in 2008. The #1 business priority is Business Process Improvement and the #1 Technology that they will be spending money on is Business Intelligence ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 11 Jun 2008 18:45:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1300</guid>
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			<title><![CDATA[Business Intelligence Always Precedes Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1298</link>
			<description><![CDATA[Before you can effect any Process Improvement you need to have a clear, accurate and reliable picture of the AS-IS condition of a Business Process in terms of its Key Performance Indicators (KPIs). These KPIs can be measured against SLAs if it is outsourced, or in the Shared Services context. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 29 May 2008 19:31:27 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1298</guid>
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			<title><![CDATA[The Process – Keep Your Eye On the Ball (Part 2 of 3)]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1292</link>
			<description><![CDATA[The lynchpin for a successful BPM implementation is continued focus on the business process. Many times this simple, but key point is forgotten and results in companies taking their eye off the ball. In my first blog, I discussed the importance of understanding your current process. The current state is ...]]></description>
			
			<author><![CDATA[John T. Wilson]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Sun, 11 May 2008 23:02:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1292</guid>
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			<title><![CDATA[Process Towers - Could Spoil The Process Improvement You Achieve?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1284</link>
			<description><![CDATA[Steven Arbogast has written a seminal article about Process Towers and how they can spoil the Process Improvement you can effect in any part of an end-to-end business process.Steven uses an excellent example of a waiter taking your order at a restaurant with many variations, and special requests you may ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Fri, 11 Apr 2008 19:50:08 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1284</guid>
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			<title><![CDATA[Want Process Improvement? Don't Waste Your Time on Coaching Individuals]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1281</link>
			<description><![CDATA[The Futility of Call Center Coaching is a very interesting and thought-provoking article on how spending more money on coaching individual agents in a Call Center or on other business process participants is essentially a waste of money!The author says that spending more money in improving the entire system, adding ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 03 Apr 2008 19:21:32 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1281</guid>
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			<title><![CDATA[Lessons in Process Improvement from the Government?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1276</link>
			<description><![CDATA[From the Government? That too from the Judicial Branch!!!Judge Jon Tigar must be one of the coolest, most efficient judges in California and he taught me some lessons on how business processes can be improved on the fly, even in Government!Usually we complain about Governments not working for us properly, ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Mon, 17 Mar 2008 20:29:38 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1276</guid>
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			<title><![CDATA[Creative Shortcuts in Lean Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1261</link>
			<description><![CDATA[Lean Improvement need not have to do ONLY with improving business processes as they are currently. True Lean Improvement may come from some creative shortcuts also, sometimes.Lean Improvement may not just have to do with doing something more efficiently. Instead of asking the question, "How can I do this faster ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 28 Jan 2008 18:54:08 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1261</guid>
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			<title><![CDATA[Process Improvement?  Dont Throw People at the Problem!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1260</link>
			<description><![CDATA[The Associated Press reported that over 2007 summer, there was a huge surge in applications for U.S. Citizenship. Rep. Charles Schumer of New York pushed for hiring retirees from the Homeland Security Department's Immigration Services Division back to reduce the backlog.This is a classic case of throwing people at the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 17 Jan 2008 12:59:56 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1260</guid>
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			<title><![CDATA[Costco Prescanning - Good Examples of Reducing Waste]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1258</link>
			<description><![CDATA[I was standing in line at our local Costco behind four or five people. Was pleasantly surprised to see a Costco person come by and "Pre Scan" all the items in your cart before you reach the checkout counter! She had a wireless checkout handheld. She scanned the membership card ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Thu, 10 Jan 2008 20:27:51 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1258</guid>
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			<title><![CDATA[Measuring The True Impact of Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1254</link>
			<description><![CDATA[The Usual way to measure the impact of Process Improvement is to do Before and After measurements.However here is a recent study that says, that doing just a Before and After measurement may be underestimating the true impact of Process Improvement. Here is the abstract of the study, The competitive ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 03 Jan 2008 20:05:09 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1254</guid>
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			<title><![CDATA[Illicit Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1252</link>
			<description><![CDATA[Nothing lightens up the Holiday Season like a funny story about Process Improvement!While most Process Improvement articles may be staid and boring, once in while you run across a funny story about Process Improvement and what is stranger than fiction? A True Story.This story on Illicit Process Improvement is something ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Fri, 21 Dec 2007 17:06:35 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1252</guid>
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			<title><![CDATA[Guinea Pig for 80/20 Rule - Passport Applications Processing?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1251</link>
			<description><![CDATA[The U.S Government around Jan 2007, required citizens travelling to Mexico, Canada and the Carribean have a U.S Passport.This brought in a huge record number of passport applications and the passport application backlog grew and grew! During the middle of the year, the wait times were sometimes 8 weeks to ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 17 Dec 2007 19:10:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1251</guid>
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			<title><![CDATA[The True Cost Of Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1248</link>
			<description><![CDATA[What percentage of a company’s revenues are spent in Business Processes - 5%, 10%, 15%? Guess again. It may be more like 30% to 60%. I did a little study about two years ago and wrote about it also here.The traditional knee jerk approaches to increasing a company’s profitability are ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 10 Dec 2007 15:01:04 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1248</guid>
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			<title><![CDATA[Optimization in Services Management]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1243</link>
			<description><![CDATA[I ran across an interesting paper  - Multidisciplinary Optimization in Services Management  by George Moldaveanu and Octavia Thor Pleter of The University Polytechnica of Bucharest. This paper gets into the use of Genetic Algorithms to manage the Costs, Quality and Speed of Services Management.However, companies are dealing with ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA]]>
			</category>
			<pubDate>Mon, 26 Nov 2007 15:59:50 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1243</guid>
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			<title><![CDATA[Don't Look at TAT, Look at Waiting Time]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1233</link>
			<description><![CDATA[Most process improvement efforts start usually looking at Turn-Around Time (TAT) for each step in a process. This is useful but not as useful as looking time that is wasted in between process steps. This article shows how a hospital in Dallas reduced the waiting time to be admitted into ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Mon, 15 Oct 2007 12:34:47 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1233</guid>
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			<title><![CDATA[What Constitutes Good Performance in Services?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1230</link>
			<description><![CDATA[Following up on my previous blog entry on Performance Constraints here, I would like to follow up on some more ideas on how to do better Performance Optimization in Services.Usually in Services, a number of Key Performance Indicators like Efficiency Metrics (Average Handle Time, Average Speed of Answer, Average Hold ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 10 Sep 2007 04:40:38 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1230</guid>
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			<title><![CDATA[Importance of Visualization in Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1225</link>
			<description><![CDATA[Process Improvement is nicer to talk about as a concept and a 'Vision" thing than when it comes to actual action. I have seen many a company having company-wide, grandiose "Quality Improvement" goals with respect to business processes but failing miserably when it comes to realizing them in practice.I have ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 20 Aug 2007 00:38:01 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1225</guid>
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			<title><![CDATA[Bruce Silver on BPMN as a Language]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1177</link>
			<description><![CDATA[BPMer Bruce Silver has posted his latest column for BPMInstitute.org onto his blog here. In it, he poses the question: What if BPMN were transformed into a language from its current modest role as a modeling notation tool? Worth a read, as are the comments that follow the post.]]></description>
			
			<author><![CDATA[Dian Schaffhauser]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Wed, 02 May 2007 14:05:28 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1177</guid>
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			<title><![CDATA[3rd of 4 Webinars Scheduled]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1167</link>
			<description><![CDATA[A few months ago, we decided that doing a webinar series on BPM would be a good thing to build up awareness in the central region.  Several people were doing things, but lots of people did know a lot about BPM.  It has been much more enjoyable and ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Fri, 20 Apr 2007 22:13:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1167</guid>
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			<title><![CDATA[Local User Group Mtg II]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1164</link>
			<description><![CDATA[Last Friday, we had our second local BPM user group meeting.  I think it went well.  We had a little over 20 people show up from lots of different companies.At the meeting, we heard AG Edwards present on building a process centric organization.  Ron talked about creating ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Thu, 19 Apr 2007 12:16:46 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1164</guid>
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			<title><![CDATA[Get Your BPMN Schema Today]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1143</link>
			<description><![CDATA[In a recent article published by Intelligent Enterprise, my friend Bruce Silver laments that BPDM is essentially useless, and that the BPM industry badly needs an XML schema for BPMN. I could not agree more with him, and I am happy to report that Intalio recently donated such a schema ...]]></description>
			
			<author><![CDATA[Ismael Ghalimi]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Thu, 05 Apr 2007 14:15:33 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1143</guid>
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			<title><![CDATA[Quality of BPM = Quality in BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1138</link>
			<description><![CDATA[The "M" of BPM is an unfortunate understatement in a discipline that is supposed to address all aspects of business processes. It can stand for "monitoring," "management," "modeling," and even "measuring." While no lexical distortion can make "M" stand for "Quality," our minds need not be tongue-tied. We have the ...]]></description>
			
			<author><![CDATA[Kiran Garimella]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Tue, 27 Mar 2007 23:29:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1138</guid>
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			<title><![CDATA[Be My Guest at Brainstorm BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1133</link>
			<description><![CDATA[BPMS Watch invites you to join me at BPMInstitute.org’s Business Process Management Conference, April 10-11 at The Drake Hotel in Chicago.As part of my participation in the event, I have secured a limited number of Complimentary 1-Day Conference Passes (a $995 value) for BPMS Watch readers. (Note: this is for ...]]></description>
			
			<author><![CDATA[Bruce Silver]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Wed, 21 Mar 2007 13:11:47 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1133</guid>
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			<title><![CDATA[BPM Training - Is it a sign?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1126</link>
			<description><![CDATA[Many people spend years in education to prepare for their profession.  This is especially true in disciplines like medicine, law, architecture, and engineering.  Even historically, people were mentored or served as interns to get them ready for their jobs.  But, with thin budgets and overloaded teams, many ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Wed, 07 Mar 2007 16:00:54 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1126</guid>
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			<title><![CDATA[Who is Dr. Jeffrey Sterllings?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1122</link>
			<description><![CDATA[Readers of my book, The Power of Process: Unleashing the Source of Competitive Advantage, will recognize Dr. Jeffrey Sterllings as the main character in the book.  But everyone is curious about his looks.  He is in reality a very camera shy and private person, inspite of being flamboyantly ...]]></description>
			
			<author><![CDATA[Kiran Garimella]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 05 Mar 2007 10:44:24 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1122</guid>
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		<item>
			<title><![CDATA[Blogging real-time]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1100</link>
			<description><![CDATA[I'm here at IDS Scheer ARIS ProcessWorld, and I've just met Sandy Kemsley, who's blogging from the conference real-time. You can read her thoughts about the show -- which she calls "stream-of-consciousness blogging" -- here.]]></description>
			
			<author><![CDATA[Dian Schaffhauser]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Wed, 07 Feb 2007 16:07:28 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1100</guid>
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		<item>
			<title><![CDATA[A tough hire.....the BPM analyst]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1063</link>
			<description><![CDATA[BPM analysts, or process owners are difficult people to find. BPM vendors need them as consultants to help customers and partners effectively use the technology. Companies need them to be "point" on BPM software related projects &amp; implementations. For all of the debate about whether or not business or IT ...]]></description>
			
			<author><![CDATA[Jeffrey Mills]]></author>
			
			<category>
			<![CDATA[People]]>
			</category>
			<pubDate>Mon, 04 Dec 2006 12:34:45 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1063</guid>
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		<item>
			<title><![CDATA[Who are the Dynamite Sticks among your people?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=995</link>
			<description><![CDATA[As usual, Dr. Shigeo Shingo uses the most colorful and forceful examples to drive home a point.In this case, about the kinds of people and approaches you need to bring about change in organizations.Lean efforts or Six Sigma talk about preparing organizations for change or as in the case of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Wed, 26 Jul 2006 12:04:01 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=995</guid>
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		<item>
			<title><![CDATA[FileNet CEO Interview]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=992</link>
			<description><![CDATA[I don't want to put too much stock in a single interview, but I'm not exactly sure what to think of the answers provided by FileNet's CEO, Lee Roberts, to questions posed to him by Red Herring here.FileNet is one of the biggies in the enterprise content management market -- ...]]></description>
			
			<author><![CDATA[BPM Enterprise Staff]]></author>
			
			<category>
			<![CDATA[People]]>
			</category>
			<pubDate>Mon, 24 Jul 2006 13:47:36 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=992</guid>
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		<item>
			<title><![CDATA[Business Process Building Permit]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=986</link>
			<description><![CDATA[Sci-Tech Today reprints an article from CIO Today that's pretty interesting. It's an interview with AIG Senior VP and Global Chief Information officer Mark Popolano. This company, according to the article, has offices in almost 140 countries and "some 92,000 employees."What I found useful was his discussion about how business ...]]></description>
			
			<author><![CDATA[BPM Enterprise Staff]]></author>
			
			<category>
			<![CDATA[People]]>
			</category>
			<pubDate>Wed, 28 Jun 2006 20:02:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=986</guid>
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		<item>
			<title><![CDATA[Kick-butt BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=981</link>
			<description><![CDATA[I'd sure like the chance to meet CEO Neil Montgomery. He sounds like my kind of no-nonsense manager. In the June 2006 issue of Baseline magazine, author Mel Duvall profiles Montgomery's company, Davis Controls, which moved to Exact Software's business process software in 2001 to manage its workflow.Part of the ...]]></description>
			
			<author><![CDATA[Dian Schaffhauser]]></author>
			
			<category>
			<![CDATA[People]]>
			</category>
			<pubDate>Mon, 19 Jun 2006 19:27:49 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=981</guid>
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