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		<description>Business Process Management Blogs at the BPMEnterprise.com Blogosphere</description>
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		<copyright>Copyright 2004-2010www.bpmenterprise.com, CTQ Media</copyright>
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    	<ttl>60</ttl>

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			<title><![CDATA[Outlier Instances and KPIs Measurement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1346</link>
			<description><![CDATA[I was reading an article about how measuring Average Handle Time (AHT) in a Financial Services company, did not allow a very eager Financial Services Agent to provide the best service she could have provided a customer.The customer wanted to do something on the Financial Services company online website, but ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Thu, 04 Jun 2009 20:29:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1346</guid>
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			<title><![CDATA[Pricing as a Solution for Process Improvements?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1345</link>
			<description><![CDATA[A simplification of Pricing your product or service could simplify a lot of your business processes and save you money in the long run! Hard to believe, but I can give you an example from my own recent experiences!Recently I was in both New York City and Washington D.C. In ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 29 May 2009 10:39:48 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1345</guid>
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			<title><![CDATA[Process Design/Redesign With a Clean Sheet]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1344</link>
			<description><![CDATA[Quite often, Process Design or Redesign are burdened with a lot of Legacy Thought! Sometimes, it may be better to start a Design or a Redesign of a Business Process with a clean sheet rather than make marginal improvements!Many processes just evolve from nothing, or have a lot of outdated ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Blogger Bios&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 11 May 2009 15:19:10 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1344</guid>
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			<title><![CDATA[Conflicts between Internal Controls and Lean Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1343</link>
			<description><![CDATA[Internal controls, like multiple levels of approvals for say Purchase Orders or Paying Invoices, are all necessary, but in many business processes they are the bane of Lean Process Improvement.From a Value-adding point of view, Internal Control hardly adds any value to the end customer, but may add value to ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Tue, 05 May 2009 13:28:24 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1343</guid>
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			<title><![CDATA[Digitization - First Step in Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1342</link>
			<description><![CDATA[Even as we speak, the global corporate world is embarked on a silent, huge, effort in letting paper go not much beyond the mailroom!Digitization of all paper, whether coming in from customers as orders, or invoices from vendors is being undertaken on a huge scale. All documents coming into the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 17 Apr 2009 14:25:20 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1342</guid>
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			<title><![CDATA[Services and Handoffs]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1341</link>
			<description><![CDATA[Handoffs are encountered in Business Processes, whether they are In-house or Outsourced. Many are artifacts of the division of the different functions within a company. Like the Finance Department is responsible for the payment of a vendor on an Invoice even if the user has the budget and has approved ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 08 Apr 2009 18:08:06 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1341</guid>
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			<title><![CDATA[Information Availability and Business Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1340</link>
			<description><![CDATA[Information Availability is half the battle in Business Process Improvement!First, it is the availability of information itself, in a central, easily accessible way, that can speed up Business Processes by an order of maginitude!Measurement and reporting of Performance Measures or Key Performance Indicators (KPIs) themselves help Business Process Improvement. In ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 01 Apr 2009 14:05:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1340</guid>
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			<title><![CDATA[Ease of Implementation Vs Payoffs in Lean Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1339</link>
			<description><![CDATA[The funny thing about Process Improvement, whether Six Sigma or Lean, is that not all Process Improvement efforts are equal to others.Some are "More Equal" than others!Efforts needed for different Process Improvement ideas may not be linearly proportional to their payoffs. Before jumping into Kaizen activities, it may be worthwhile ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Thu, 26 Mar 2009 19:40:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1339</guid>
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			<title><![CDATA[Eliminating Time Wasted Looking for Things]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1338</link>
			<description><![CDATA[Whether it is the Factory Floor, or a Customer Service or Support Center, helping customers with their orders or help regarding anything, the amount of time wasted looking for things is amazing! Any lean improvement project has to look at this waste and come up with ways to eliminate them. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Conference&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 18 Mar 2009 09:08:04 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1338</guid>
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			<title><![CDATA[Measuring The Unmeasurable in Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1336</link>
			<description><![CDATA[There are many Unmeasurables in Business Processes such as Customer Support Effectiveness, Customer Satisfaction, Service Excellence, etc. However, State of the Art in Business Process Measurement and Analysis is that many of these Subjective Factors are converted into some sort of Objective Scores.For example, Customer Satisfaction Index (CSAT) may be ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 26 Feb 2009 02:15:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1336</guid>
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			<title><![CDATA[Waste in Over Capacity]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1335</link>
			<description><![CDATA[We seldom think of Unused Capacity as a Wasted Resource! In fact, it can be a wasted resource that can be fatal to the long term survival of your company and even your industry!The Wallstreet Journal ran this story last Saturday - More Car Plants at Risk. It talks about ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Mon, 09 Feb 2009 15:22:23 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1335</guid>
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			<title><![CDATA[Business Processes and Information About Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1334</link>
			<description><![CDATA[Fred Smith, CEO and President of Fedex is quoted to have said "Information about Packages are just as important, if not more important, than the packages themselves". Thinking this way has allowed Fedex to use this information to create new premium services such as being able to withdraw a package ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 03 Feb 2009 11:49:52 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1334</guid>
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			<title><![CDATA[Data Quality more Important than Process Improvement Efforts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1333</link>
			<description><![CDATA[Continuous Process Improvement, Lean Improvement or Six Sigma efforts can only be as successful or as reliable as the quality of data they use!Data Quality is a pernicious, persistent and widespread problem in every organization. On the surface, reports look neat, wrapped up, and reliable but quite often the data ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 27 Jan 2009 14:26:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1333</guid>
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			<title><![CDATA[Barcodes are Your Best Friend for Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1331</link>
			<description><![CDATA[I was pleasantly surprised by my recent visit to a Target Store here in California. I wanted to return something.I have never seen product returns go faster and easier than how they do it here. They scanned the barcode on the receipt, scanned the barcode on the product and the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA]]>
			</category>
			<pubDate>Tue, 13 Jan 2009 13:23:36 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1331</guid>
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			<title><![CDATA[Automate or Eliminate?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1330</link>
			<description><![CDATA[Automating Process Steps with many different IT technologies is always a big temptation. Document digitization, workflow, business rules engines are all very tempting Information Technologies that can execute business process steps much more efficiently,and make processes run faster, cutting time, resources needed to execute them.But is it always a good ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 06 Jan 2009 18:49:29 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1330</guid>
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			<title><![CDATA[Recessions - Best Time for Business Process Improvement!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1329</link>
			<description><![CDATA[Recessions are a great time to think about Business Process Improvement! In any case, you are already trying to cut costs, and you might as well take on larger efforts in cutting waste out of business processes. Of course, you can throw all kinds of new technologies like Document Management, ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 28 Dec 2008 21:55:47 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1329</guid>
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			<title><![CDATA[Potential of 5S in Services]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1327</link>
			<description><![CDATA[5S methodology is a Japanese set of methods to keep the workplace tidy - everything having its place and everything in its place.  In Japanese these terms are:1. Seire - Sorting. 2. Seiton - Get in Order. 3. Seiso - Sweeping or Shining 4. Seiketsu  - Standardizing 5. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 18 Dec 2008 06:58:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1327</guid>
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			<title><![CDATA[True Cost of Lip Service]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1326</link>
			<description><![CDATA[If Detroit does not stand on the cusp of really traumatic possible bankruptcies of companies like General Motors and Chrysler, I would be tempted to play I-Told-You-So even more loudly!Two years ago, I wrote this blog in a sister blog of this one - The Cost of Lip Service , ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
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			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sun, 07 Dec 2008 04:59:18 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1326</guid>
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			<title><![CDATA[Leaning Processes Can Cause Problems Also]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1325</link>
			<description><![CDATA[Leaning or Elimination or Waste - either in Time, unnecessary physical movement or entire pieces of the process is usually considered good and beneficial, but may not be, always. Leaning can cause sub-optimization at an organizational level when performed within the perspective of a Department or just a workgroup alone! ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 24 Nov 2008 03:56:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1325</guid>
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			<title><![CDATA[Process Modeling In Times of Great Change]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1324</link>
			<description><![CDATA[These are very turbulent times in the Banking, Financial and Insurance Services sectors the world over! Many banks are being restructured, some banks are being bought by other banks. Many Insurance companies like AIG are in deep trouble and may face a lot of changes in their internal operations.Wells Fargo ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Wed, 12 Nov 2008 16:50:57 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1324</guid>
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			<title><![CDATA[Master Data Management (MDM) and Business Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1323</link>
			<description><![CDATA[Many organizations are busy implementing Master Data Management (MDM) solutions on top of all of their applications. Master Data Management unifies the concept of a Customer of a business or a Patient in a Healthcare System. MDM solutions unifies the data about a single Customer or a single Patient in ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA]]>
			</category>
			<pubDate>Thu, 06 Nov 2008 17:16:49 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1323</guid>
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			<title><![CDATA[Performance Scorecarding]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1322</link>
			<description><![CDATA[Measuring performance of one business process and comparing it to another, has always been a problem whether processes are in-house, or outsourced! How do you compare an Order Processing process to a Warehouse Shipping process? This is particularly interesting to Business Process Outsourcing service providers. They have the problem of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 27 Oct 2008 14:55:22 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1322</guid>
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			<title><![CDATA[Small Improvements vs Big Improvements]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1320</link>
			<description><![CDATA[Micro level improvements are usually used by Six Sigma efforts to calculate savings in $. But are these numbers always true? That’s an interesting question for which the answer seems to be ’It Depends".In many cases, small local improvements do add to an large overall improvement. Especially, if you look ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
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			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 20 Oct 2008 20:44:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1320</guid>
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			<title><![CDATA[Want to Make Your Customer Happy? Consolidate and Eliminate Customer Touchpoints]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1319</link>
			<description><![CDATA[Everyone of us has been frustrated at one time or another paying for a service and getting it done from a service provider. The most ridiculous one was the provisioning of a T1 Internet line in San Francisco that I had to do as the CTO of a startup company ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 13 Oct 2008 10:54:17 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1319</guid>
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			<title><![CDATA[Honda's Flexible Plants - Lessons for Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1318</link>
			<description><![CDATA[Here’s a fascinating article from the Wall Street Journal - Honda’s Flexible Plants Provide Edge  - Company Can Rejigger Vehicle Output to Match Consumer Demand Faster Than Its Rivals.Honda plants in the U.S. use what are called Gray Robots that can be set up to manufacture Honda Civics, on ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 06 Oct 2008 16:22:39 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1318</guid>
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			<title><![CDATA[Process Improvement Opportunities for BPO Service Providers]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1317</link>
			<description><![CDATA[BPO Service Providers, usually may not get an entire end-to-end business processes to be executed. They get bits and pieces of the business process, especially those steps that are manual, that they need to execute at their premises, in the same country or offshore.In Insurance Polciy Underwritiing or Health Care ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Fri, 26 Sep 2008 14:09:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1317</guid>
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			<title><![CDATA[Web Services and Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1315</link>
			<description><![CDATA[Talking about end-to-end processes, one has the idea it is all a smooth flowing, highly automated system that keeps rolling on! Reality in most companies is that end-to-end processes are islands of automation in various departments, with manual links between these islands of automation. This is usually because of the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 11 Sep 2008 03:23:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1315</guid>
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			<title><![CDATA[Why is Process Data Collection Important - and Its Challenges]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1314</link>
			<description><![CDATA[I once did a crude study, at our local library, of the Average Financial Performance of Public companies in various Industry codes. I discovered that out of every dollar earned by companies from Manufacturing to Service Industries they were spending an average of 40 Cents to 80 Cents on Operating ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Thu, 04 Sep 2008 07:59:44 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1314</guid>
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			<title><![CDATA[Mining Process Intelligence For Gold!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1313</link>
			<description><![CDATA[When it comes to Business Intelligence and what it means within organizations, these days it is primarily Sales Intelligence - Slicing and Dicing data to get insights into which products are selling in which regions/areas/cities, which salespeople are selling which products, etc. They are all possibly different views of the ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 20 Aug 2008 03:43:00 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1313</guid>
		</item>

		<item>
			<title><![CDATA[Process Improvement And Design of Experiments (DOE)]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1312</link>
			<description><![CDATA[When you consider a process for improvement, there are a number of things you could do it – train the people better, give them more latitude in decision making and keeping customers happy who bring in more business, invest more in a rules engine that automates many of the otherwise ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA]]>
			</category>
			<pubDate>Sat, 09 Aug 2008 06:57:31 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1312</guid>
		</item>

		<item>
			<title><![CDATA[California DMV - Stellar Example of Process Improvement Efforts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1311</link>
			<description><![CDATA[Departments of Motor Vehicles around the globe are nightmares for people in every country. They will tell you horror stories about how they had to wait interminably for hours, how the DMV gave them the runaround while trying to get a new license or a driving license renewed. Getting your ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Mon, 04 Aug 2008 15:50:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1311</guid>
		</item>

		<item>
			<title><![CDATA[The 7 Deadly Sins of Performance Measurement and How to Avoid Them]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1310</link>
			<description><![CDATA[Michael J. Hammer, the famous Management Guru, wrote this article - The Seven Deadly Sins of Performance Management and How To Avoid Them in the MIT Sloan Review in 2007. It’s written for the larger topic of Performance Measurement as in Financial or Sales Performance but is just as applicable ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 23 Jul 2008 12:43:23 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1310</guid>
		</item>

		<item>
			<title><![CDATA[Four Key Lessons from Toyota Production System for Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1309</link>
			<description><![CDATA[The Toyota Production System (TPS) is much studied and emulated for use in other companies around the world. Unfortunately, many study the Toyota Production Systems’ Tools and Tactics such as the Kanban pull systems, cords, production cells, etc rather than the underlying principles!Ran across this very interesting article published in ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 17 Jul 2008 17:41:26 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1309</guid>
		</item>

		<item>
			<title><![CDATA[Notion of Value in a Service]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1306</link>
			<description><![CDATA[When applying the notion of Value and Value-Adding steps in a Service, the idea is not as clear-cut as in a product. For example, if you were to buy a car, fastening the door on to the car when it is manufactured is clearly a Value-Adding step for the end ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;General&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Fri, 11 Jul 2008 15:06:34 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1306</guid>
		</item>

		<item>
			<title><![CDATA[Manufacturing Vs. Services - Value Stream Mapping Differences]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1304</link>
			<description><![CDATA[Value Stream Mapping, very simply put, tries to eliminate Non-Value Adding activities while speeding up Value-Adding Activities. For example, in Manufacturing a Toy, attaching two pieces of the toy together is Value Adding while filling out a Production Floor Log is Non-Value adding. This is from the point of view ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Fri, 04 Jul 2008 14:16:59 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1304</guid>
		</item>

		<item>
			<title><![CDATA[Approach to BPM Adoption - Europe Vs The U.S.]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1302</link>
			<description><![CDATA[Paul Harmon of Business Process Trends writes a very interesting column - BPM in Europe -  about the differences he sees between Europe and the US, when it comes to adoption and use of Business Process Management approaches, tools, and techniques.Paul observes that Europe is probably more advanced in ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Fri, 20 Jun 2008 15:39:02 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1302</guid>
		</item>

		<item>
			<title><![CDATA[Number 1 Enemy of  Process Improvement - Current Organizational Reality!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1301</link>
			<description><![CDATA[The Number 1 enemy of most Business Process Improvement efforts within organizations is current organizational reality! Ironically, those companies in the developed countries that have been the most avid technology adopters are the most cursed!. We have run into many such organizations that have a long history of adoption of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Research&nbsp;,&nbsp;SOA&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 17 Jun 2008 16:12:36 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1301</guid>
		</item>

		<item>
			<title><![CDATA[Business Process Improvement is #1 Priority for CIOs in 2008!]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1300</link>
			<description><![CDATA[Gartner surveyed 1500 CIOs and published their results about their business priorities in their companies and the technologies that they were planning to spend money on in 2008. The #1 business priority is Business Process Improvement and the #1 Technology that they will be spending money on is Business Intelligence ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 11 Jun 2008 18:45:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1300</guid>
		</item>

		<item>
			<title><![CDATA[Business Intelligence Always Precedes Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1298</link>
			<description><![CDATA[Before you can effect any Process Improvement you need to have a clear, accurate and reliable picture of the AS-IS condition of a Business Process in terms of its Key Performance Indicators (KPIs). These KPIs can be measured against SLAs if it is outsourced, or in the Shared Services context. ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 29 May 2008 19:31:27 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1298</guid>
		</item>

		<item>
			<title><![CDATA[Value Innovation in Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1297</link>
			<description><![CDATA[Value Innovations are a very useful concept pioneered by people in Competitive Product and Services Positioning. Analyzing the various of dimensions of Value of products or services as perceived by customers leads to competitive positioning that can lead to success.McDonalds restaurants always sold very inexpensive coffee. However they wanted to ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Tue, 20 May 2008 22:08:57 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1297</guid>
		</item>

		<item>
			<title><![CDATA[Mizen Boushi - Prevention of Mistakes in Business Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1295</link>
			<description><![CDATA[Mizen Boushi is a Japanese term (Used in Toyota Product Development Systems and others in Japan) for Mistake Prevention or "designing in quality". It seems to be a cousin of Poke Yoke which is on a smaller scale, "mistake proofing",  on physical things. The notch in your Mobile Telephone ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Blogger Bios&nbsp;,&nbsp;Companies&nbsp;,&nbsp;Conference&nbsp;,&nbsp;General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 13 May 2008 20:31:37 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1295</guid>
		</item>

		<item>
			<title><![CDATA[The Process – Keep Your Eye On the Ball (Part 2 of 3)]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1292</link>
			<description><![CDATA[The lynchpin for a successful BPM implementation is continued focus on the business process. Many times this simple, but key point is forgotten and results in companies taking their eye off the ball. In my first blog, I discussed the importance of understanding your current process. The current state is ...]]></description>
			
			<author><![CDATA[John T. Wilson]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Sun, 11 May 2008 23:02:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1292</guid>
		</item>

		<item>
			<title><![CDATA[Traffic Jams and Capacity Planning for Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1289</link>
			<description><![CDATA[Accidents and Traffic Jams have a lot to teach about Capacity Planning for Business Processes!Whether it is Claims Processing or Home Loans or Help Desks, processes invariably deal with traffic jams.Usually, there could be long, serene periods, when things are flowing smoothly; no customer is waiting on the phone long ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Thu, 01 May 2008 19:37:59 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1289</guid>
		</item>

		<item>
			<title><![CDATA[Process Interweaving - Lessons from Toyota Product Development System]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1286</link>
			<description><![CDATA[Automobile design is a very intense process in a very intensely competitive industry. Design of new cars used to take five years or more, even as little as ten years ago. Now the industry average is closer around three years and the Toyota Prius design cycle was slightly less than ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 21 Apr 2008 18:32:49 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1286</guid>
		</item>

		<item>
			<title><![CDATA[Want Process Improvement? Don't Waste Your Time on Coaching Individuals]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1281</link>
			<description><![CDATA[The Futility of Call Center Coaching is a very interesting and thought-provoking article on how spending more money on coaching individual agents in a Call Center or on other business process participants is essentially a waste of money!The author says that spending more money in improving the entire system, adding ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;People&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 03 Apr 2008 19:21:32 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1281</guid>
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		<item>
			<title><![CDATA[Lean Improvement Is Green Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1278</link>
			<description><![CDATA[Green Enterprise is on the agenda of most corporations and organizations these days. Even the usually conservative Wall Street Journal published a whole section on Green Energies and Green Enterprise iniatives (Subscription may be required to see all the articles).In one of the interviews featured here, there is a very ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 25 Mar 2008 14:57:34 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1278</guid>
		</item>

		<item>
			<title><![CDATA[Internal Controls May Contribute to Runaway Processes]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1275</link>
			<description><![CDATA[Last Sunday’s Dilbert comic strip shows a very funny situation at the office but is all the more common than funny in real-life!Dilbert wants to make a change to an approval system. However he needs to undergo a course in making changes to the approval system before he can do ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 10 Mar 2008 14:02:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1275</guid>
		</item>

		<item>
			<title><![CDATA[Process Improvement Meets Performance Management]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1274</link>
			<description><![CDATA[Recently there has been a spate of articles that hit the same theme: In order to improve business processes, you need to look at Operational Inteligence or Performance Management Information. Small surprise! Slicing and Dicing of Sales Data to understand which of your products are selling in which regions or ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Wed, 05 Mar 2008 11:10:50 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1274</guid>
		</item>

		<item>
			<title><![CDATA[Lean Before Six Sigma]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1270</link>
			<description><![CDATA[I have seen many Six Sigma Projects that collect data at a very minute level (at a sub process level) and try to effect improvements at that level. In many cases, these may not account for much in the overall scheme of things. This happens more in the context of ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Sat, 16 Feb 2008 03:06:29 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1270</guid>
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		<item>
			<title><![CDATA[SOA and Lean Process Improvement]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1265</link>
			<description><![CDATA[In March 2007 there was an interesting article titled SOA and BPM seen creating a Lean/Six Sigma machine.It touched upon some of the obvious advantages of System Oriented Architectures(SOA) and using them in combination with Business Process Management (BPM) tools to orchestrate the whole process. This article talked about how ...]]></description>
			
			<author><![CDATA[Nari Kannan]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;Research&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Mon, 04 Feb 2008 07:25:49 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1265</guid>
		</item>

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