<?xml version="1.0" encoding="iso-8859-1"?>
<rss version="2.0">
	<channel>
		<title>BPM Enterprise.com Blogosphere</title>
		<link>http://www.bpmenterprise.com/blog/</link>
		<description>Business Process Management Blogs at the BPMEnterprise.com Blogosphere</description>
		<language>en-us</language>
		<copyright>Copyright 2004-2010www.bpmenterprise.com, CTQ Media</copyright>
		<managingEditor>blogs@bpmenterprise.com</managingEditor>
		<webMaster>blogs@bpmenterprise.com</webMaster>
		<generator>CTQ Blog 1.0.5</generator>
		<lastBuildDate>Wed, 08 Sep 2010 16:52:39 -0500</lastBuildDate>
		<docs>http://blogs.law.harvard.edu/tech/rss</docs>
    	<ttl>60</ttl>

		<item>
			<title><![CDATA[USAir Process Failure]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1223</link>
			<description><![CDATA[Sometimes it is hard to find an example of a broken process, but fortunately, USAir made it very easy for me.  Yesterday, I get an e-mail from them informing them that I had lost my 50,000+ miles due to inactivity.  Certainly, it is hard to fly USAir direct ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[Companies]]>
			</category>
			<pubDate>Fri, 10 Aug 2007 13:51:42 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1223</guid>
		</item>

		<item>
			<title><![CDATA[Biometric Loyalty Program]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1219</link>
			<description><![CDATA[Loyalty is a very interesting process. How do you drive people’s behavior to make them more loyal to your service or product? This is especially complicated in healthcare. For example, how do you encourage people to visit your pharmacy more often without incenting them to fill prescriptions unnecessarily. How do ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[Companies&nbsp;,&nbsp;The Buzz]]>
			</category>
			<pubDate>Tue, 24 Jul 2007 20:47:10 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1219</guid>
		</item>

		<item>
			<title><![CDATA[Natural BPMS]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1214</link>
			<description><![CDATA[I ended up being out of commission most of this week after my 3-year-old kicked me in the eye and scratched my cornea.  Yes - it hurt pretty bad.  Although the hardest part was being a type-A personality and having to sit around temporarily blind.  For the ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 26 Jun 2007 14:56:25 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1214</guid>
		</item>

		<item>
			<title><![CDATA[Is Marketing a Process?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1211</link>
			<description><![CDATA[Is marketing a process or really a bunch of sub-processes that are part of other end-to-end processes?  I was looking at how to automate the different marketing functions (new product development, product management, pricing, research, marketing communications, and voice of the customer) and realized that most of these are ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 19 Jun 2007 13:49:26 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1211</guid>
		</item>

		<item>
			<title><![CDATA[WSJ on SEO (aka CPO)]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1210</link>
			<description><![CDATA[I found it interesting that The Wall Street Journal ran an article about the Strategic Execution Officer (SEO) and described it like I would describe a Chief Process Officer (CPO).  Below are a few quotes, but I think it does a great job of explaining the role.  It ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 19 Jun 2007 08:47:38 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1210</guid>
		</item>

		<item>
			<title><![CDATA[BPI Example]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1209</link>
			<description><![CDATA[I often get asked the question of what I mean by BPI or Business Process Innovation.  I often talk about how process can create a competitive differentiator for companies.  There is technical innovation, product innovation, cultural innovation, etc.  Here is a quick example.  I am a ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sun, 17 Jun 2007 16:45:16 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1209</guid>
		</item>

		<item>
			<title><![CDATA[Picture is worth a thousand words (at least)]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1208</link>
			<description><![CDATA[As a former architect, I am a big believer that pictures have significant value in the business world.  I have been asked dozens of times to take complex ideas and simplify them down to a single-frame image that people can post in their cube or use in a meeting. ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sun, 17 Jun 2007 14:34:57 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1208</guid>
		</item>

		<item>
			<title><![CDATA[BPM Lessons Learned]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1206</link>
			<description><![CDATA[So...many of you thought I was going to offer some BPM lessons learned the other day. Here they are:If you jump right to technology, you will go backwards and have to do process mapping and/or reengineering. Additionally, your project will take longer because you don't understand your metrics and the ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Wed, 13 Jun 2007 19:53:44 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1206</guid>
		</item>

		<item>
			<title><![CDATA[BPR vs BPM: What's Different?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1201</link>
			<description><![CDATA[I had the opportunity last week to debrief Michelle Cantara (VP at Gartner) about Talisen.  We had met at the Gartner BPM conference, and she was intrigued by our offerings around BPM which include several fixed fee projects.  In talking with her about BPM and sharing with her ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 05 Jun 2007 12:09:25 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1201</guid>
		</item>

		<item>
			<title><![CDATA[BPM as &quot;Topware&quot;]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1202</link>
			<description><![CDATA[I don't remember who first suggested the word "topware" to me, but it has stuck. I now categorize BPM technology into two primary camps:A process oriented application development solution. Here, a company is trying to take a process that involves systems and people and automate it. The benefits are reduced ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sun, 03 Jun 2007 10:19:22 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1202</guid>
		</item>

		<item>
			<title><![CDATA[BPM: Good or Bad for IT]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1203</link>
			<description><![CDATA[I have heard people make different arguments about the future of IT and the role that BPM plays in that future. It is an interesting argument. Here are a few thoughts.BPM is not necessarily technology-dependent. But, technology is often part of the solution. BPM technology is not IT independent. Don't ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sat, 02 Jun 2007 15:14:54 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1203</guid>
		</item>

		<item>
			<title><![CDATA[Generation Y Summary...for BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1198</link>
			<description><![CDATA["They're ambitious, they're demanding and they question everything, so if there isn't a good reason for that long commute or late night, don't expect them to do it. When it comes to loyalty, the companies they work for are last on their list - behind their families, their friends, their ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Thu, 31 May 2007 12:52:30 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1198</guid>
		</item>

		<item>
			<title><![CDATA[APS Benchmarking Study on BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1197</link>
			<description><![CDATA[The Arizona Public Service Company conducted a BPM study.  I found this on ABPMP and thought some of the findings were insightful.  What was the call to action?Customer satisfaction / service Legacy system maintenance / shift of system responsibility to business Costs of shipping paper Reduce processing costs ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Tue, 29 May 2007 18:02:41 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1197</guid>
		</item>

		<item>
			<title><![CDATA[Marketing Process]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1196</link>
			<description><![CDATA[Interestingly, yesterday, I heard from five different companies about using BPM for marketing. So, I have spent the day (and will continue to spend time) flushing out the marketing processes and the value proposition associated with improving marketing processes and managing them using BPM. For example:Reducing the cycle time of ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sat, 26 May 2007 12:46:34 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1196</guid>
		</item>

		<item>
			<title><![CDATA[Runner's BPM - BAM and BRE]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1195</link>
			<description><![CDATA[I was out for my morning run and realized that my Garmin Forerunner is a good example of automating a process. I use the Garmin 201 to track my distance and speed primarily. It gives me my splits, elevation, total run time, etc. It is an amazing tool, and I ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sat, 26 May 2007 11:44:32 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1195</guid>
		</item>

		<item>
			<title><![CDATA[Time to Retrench]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1194</link>
			<description><![CDATA[So what do you do once you have jumped into the pool around BPM and have stalled out? I have seen this several times now -- mostly where companies jumped right to technology. You have to understand your processes, what drives the business, how you measure success, what measures matter, ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Fri, 25 May 2007 10:40:37 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1194</guid>
		</item>

		<item>
			<title><![CDATA[BPM and Knowledge Management]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1193</link>
			<description><![CDATA[Knowledge management is one of those terms that means different things to different people. In the 90s at Ernst &amp; Young, I remember leading several efforts internally to create our knowledge management infrastructure. Our focus was on collecting lessons learned, key working papers, proposals, and deliverables. We would sanitize them ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Thu, 24 May 2007 13:05:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1193</guid>
		</item>

		<item>
			<title><![CDATA[BPM Career Path]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1192</link>
			<description><![CDATA["Business process management (BPM) success requires organizations to take a formal approach to business process improvement (BPI) role definition, staffing, reporting relationships, training and career development" (Predicts 2007: Internal Skills Are Inadequate for BPM Maturity, Gartner, November 20, 2006)About six weeks ago, I heard the BPM leader from Molson Coors ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Wed, 23 May 2007 13:02:19 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1192</guid>
		</item>

		<item>
			<title><![CDATA[Online Bill Pay Needs BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1189</link>
			<description><![CDATA[I was talking with a friend who complained about getting his cable cut off. He pays all his bills online and never checks his paper bills. I have heard this from several people now. As companies increase their rates, consumers have set up either fixed payments or payments within certain ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 22 May 2007 13:31:59 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1189</guid>
		</item>

		<item>
			<title><![CDATA[BPM #1 Technology Project in 2007]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1190</link>
			<description><![CDATA[It is always nice to have someone else produce a survey which reinforces what you evangelize.  Baseline Magazine just did a survey of over 350 IT and business executives.  The highest ranked project focus at over 1/3 of the participants was BPM.  (see article)The article also talks ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Mon, 21 May 2007 10:33:55 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1190</guid>
		</item>

		<item>
			<title><![CDATA[A couple of good BPM takeaways]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1191</link>
			<description><![CDATA[I had an opportunity to hear Rich Phillips (COO, Maritz Travel) and Phil Gilbert (CTO, Lombardi Software) present at an event last night.  It was great.I scribbled a few notes that I thought were worth sharing although I can't remember who said which one.Describe your process only down to ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Fri, 18 May 2007 13:36:24 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1191</guid>
		</item>

		<item>
			<title><![CDATA[Corporate Intranets]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1188</link>
			<description><![CDATA[Monday's Wall Street Journal has a good article ("Dated and Confused by Andrew Blackman) about intranets. As most of us know, you can't find anything but the core items on most company's intranets, and they often lead you to outdated pages or documents. It gave an example of Royal Dutch ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General&nbsp;,&nbsp;Research]]>
			</category>
			<pubDate>Thu, 17 May 2007 13:36:45 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1188</guid>
		</item>

		<item>
			<title><![CDATA[Healthcare Appeal Process]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1187</link>
			<description><![CDATA[Healthcare is such an easy target for BPM opportunities. I am living one right now. In December, we had to refill a prescription for my son. It happened to be 2 days before Christmas. Since I had switched insurance carriers, Aetna now required a PA (Prior Authorization) for the drug ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Wed, 16 May 2007 13:28:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1187</guid>
		</item>

		<item>
			<title><![CDATA[eRx with BPM?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1184</link>
			<description><![CDATA[From a pharmacy perspective in healthcare, one of the more elusive solutions has been e-prescribing (or eRx).  There are numerous companies (e.g., Allscripts, Prematics, Purkinje, RxNT, Zixcorp, iScribe) that have solutions and many more that have died over the years.  When I was at Express Scripts, we funded ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sun, 13 May 2007 12:36:06 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1184</guid>
		</item>

		<item>
			<title><![CDATA[BPM + Outsourcing not = BPO]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1185</link>
			<description><![CDATA[Howard Smith says it well in Business Process Management - The Third Wave: "What BPM adds to BPO is the capability it gives to partners to retain control of business processes even if they reside partly or wholly with others."BPM gives companies a different option for outsourcing. Traditional outsourcing was ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Fri, 11 May 2007 12:39:41 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1185</guid>
		</item>

		<item>
			<title><![CDATA[Molson's BPM Efforts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1182</link>
			<description><![CDATA[I came across this and thought it was interesting.  It is a presentation by Molson on their BPM efforts. I did see the woman running this program present last month in Chicago. It was interesting as she talked about this as strategic for them and mentioned they were actually ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[Companies]]>
			</category>
			<pubDate>Tue, 08 May 2007 14:59:05 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1182</guid>
		</item>

		<item>
			<title><![CDATA[ITIL and BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1181</link>
			<description><![CDATA[ITIL (IT Infrastructure Library) is a best practices methodology for many of the core IT processes (see list below).  Traditionally, companies have bought products to handle the different components of ITIL. One of the processes which was never well addressed was change management. Most companies struggle with tracking and ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Mon, 07 May 2007 16:55:26 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1181</guid>
		</item>

		<item>
			<title><![CDATA[Traveling w/ BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1178</link>
			<description><![CDATA[For anyone who travels, they know the challenges of dealing with multiple disconnected parts (air, hotel, car). As I did my million miles years ago, I have experienced many things that I believe a travel service using BPM could address.Just recently, I had a car service planned to pick me ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM]]>
			</category>
			<pubDate>Thu, 03 May 2007 14:49:56 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1178</guid>
		</item>

		<item>
			<title><![CDATA[BPM to help Operational Support Systems]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1174</link>
			<description><![CDATA[I was reading a recent study from Amdocs about OSS (Operational Support Systems). The press release was about inadequate OSS affecting time to market. It identifies several reasons:Lack of visibility to business processes; Legacy system issues; and Data issues.This seems like a great BPM opportunity. The press release says "The ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Mon, 30 Apr 2007 13:28:06 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1174</guid>
		</item>

		<item>
			<title><![CDATA[Healthcare Examples]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1175</link>
			<description><![CDATA[Here is a message I pulled together for a healthcare CIO...Have you seen the improvements and ways that Business Process Management (BPM) is being used in the Healthcare industry?  BPM is one of the latest approaches in continuous improvement that blends technology with process.  Rather than focus on ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Fri, 27 Apr 2007 10:31:54 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1175</guid>
		</item>

		<item>
			<title><![CDATA[BPMS Selection Criteria - Your Thoughts]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1176</link>
			<description><![CDATA[I am working on the content for our webinar next week on picking a BPMS.  I thought I would open the topic up for discussion here to hear your thoughts.What are the critical architectural components? What is critical about the modeling environment? Are there certain integrations which you expect ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General]]>
			</category>
			<pubDate>Fri, 27 Apr 2007 08:38:25 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1176</guid>
		</item>

		<item>
			<title><![CDATA[BPM and Event Planning]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1170</link>
			<description><![CDATA[I was running a half-marathon this past weekend and began thinking about the whole event management industry. This includes everything from travel to meetings to weddings to charity events. The amount of coordination which occurs is amazing, and the risk is always keeping the branding, messaging, and information up to ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 24 Apr 2007 11:41:59 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1170</guid>
		</item>

		<item>
			<title><![CDATA[Design Change Notification]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1169</link>
			<description><![CDATA[When we first started the DCN (Design Change Notification) project with Ameren, I did not realize it was a standard process in the industry (and other industries).  It is a reasonably complex process at companies that makes a lot of sense for BPM.Change notification is about managing the process ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sat, 21 Apr 2007 10:40:04 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1169</guid>
		</item>

		<item>
			<title><![CDATA[3rd of 4 Webinars Scheduled]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1167</link>
			<description><![CDATA[A few months ago, we decided that doing a webinar series on BPM would be a good thing to build up awareness in the central region.  Several people were doing things, but lots of people did know a lot about BPM.  It has been much more enjoyable and ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People&nbsp;,&nbsp;Vendors]]>
			</category>
			<pubDate>Fri, 20 Apr 2007 22:13:03 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1167</guid>
		</item>

		<item>
			<title><![CDATA[Why end-to-end process - Volvo example]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1163</link>
			<description><![CDATA[I can't verify this example, but I have heard it used multiple times over the years and think it does a great job of making the point about end-to-end process.At some point in the past, Volvo had apparently manufactured too many green cars.  They were sitting on the dealer ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General]]>
			</category>
			<pubDate>Thu, 19 Apr 2007 14:15:10 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1163</guid>
		</item>

		<item>
			<title><![CDATA[Local User Group Mtg II]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1164</link>
			<description><![CDATA[Last Friday, we had our second local BPM user group meeting.  I think it went well.  We had a little over 20 people show up from lots of different companies.At the meeting, we heard AG Edwards present on building a process centric organization.  Ron talked about creating ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Thu, 19 Apr 2007 12:16:46 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1164</guid>
		</item>

		<item>
			<title><![CDATA[Building 2.0]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1159</link>
			<description><![CDATA[One of our BPM projects right now is around facilities management and capital acquisition. As I heard the project manager talk about it and introduce the concept of Building 2.0 the other day, I was really impressed with the interesting work the team is doing with the client. As a ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Mon, 16 Apr 2007 11:28:38 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1159</guid>
		</item>

		<item>
			<title><![CDATA[Pricing Lifecyle]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1158</link>
			<description><![CDATA[A key part of the 4Ps of marketing (price, promotion, product, and place) is pricing. One of the complications with pricing is its lifecycle. The biggest example that we all see around pricing is with airlines. You can pay all kinds of different prices based on supply and demand, time ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Sun, 15 Apr 2007 10:26:01 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1158</guid>
		</item>

		<item>
			<title><![CDATA[Lesson From The Apprentice]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1157</link>
			<description><![CDATA[As one of my favorite shows, I was glad to see another good lesson in this week's episode of The Apprentice with Donald Trump.  One of the three teams just completely bombed the assignment because they had no theme.As you approach process work or BPM, it is critical to ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Thu, 12 Apr 2007 17:24:07 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1157</guid>
		</item>

		<item>
			<title><![CDATA[BPM Institute's Brainstorm Chicago]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1156</link>
			<description><![CDATA[I spent yesterday at the BPM Institute's Brainstorm Chicago BPM Conference. Here are some of my raw notes. I will blow some of these items out in the days to come.Good BRE (Business Rules Engine) maturity model presented by one of the initial speakers Interesting factoid about it taking 45-60 ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Thu, 12 Apr 2007 14:21:46 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1156</guid>
		</item>

		<item>
			<title><![CDATA[Quick Business Rules Example]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1155</link>
			<description><![CDATA[As someone who grew up in Detroit and has lived in St. Louis for 15 years, I have always been amazed at the differences between the two cities. One of the biggest is driving protocol and speed.  I think a simple example around a process rule can be observed ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Tue, 10 Apr 2007 15:19:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1155</guid>
		</item>

		<item>
			<title><![CDATA[University BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1153</link>
			<description><![CDATA[It has gotten a lot better than when many of us were in school, but I still believe there are many BPM opportunities at the University level.  I have talked with a couple of professors and administrative staff, but here are my ideas.  (BTW - I haven't found ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Fri, 06 Apr 2007 10:15:29 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1153</guid>
		</item>

		<item>
			<title><![CDATA[The Agile Get More Agile]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1152</link>
			<description><![CDATA[Much like the saying that the rich get richer, I have begun to see more small companies using BPM technology to make themselves more agile.  This to me is a good example of Web 2.0.  In the late 90s, big companies initially shunned the Internet or approached it ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General]]>
			</category>
			<pubDate>Thu, 05 Apr 2007 12:12:26 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1152</guid>
		</item>

		<item>
			<title><![CDATA[BPM for Marketing]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1151</link>
			<description><![CDATA[I have just recently talked with a few clients about using BPM technology in the marketing area.  As one put it, this is the one of the last bastions where companies look at process.  That being said, there are lots of opportunities for process management within marketing:Most marketing ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[General]]>
			</category>
			<pubDate>Wed, 04 Apr 2007 15:10:43 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1151</guid>
		</item>

		<item>
			<title><![CDATA[90-Day Fix]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1150</link>
			<description><![CDATA[As many of us have done, imagine that you are doing your off-site planning for the year or some midyear review.  You likely produce a list of wishful fixes (e.g., I wish that our CRM system did Y; I wish that our forms were different).  At most companies, ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;General]]>
			</category>
			<pubDate>Tue, 03 Apr 2007 17:09:14 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1150</guid>
		</item>

		<item>
			<title><![CDATA[Is there a Process to BPM?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1142</link>
			<description><![CDATA[So you want to do BPM.  What next?  Do you talk with your Six Sigma people?  Do you create a business case?  Do you map the process?  Do you create a presentation for your executive team?  How do you attack the problem?  And, ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM]]>
			</category>
			<pubDate>Thu, 29 Mar 2007 15:47:53 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1142</guid>
		</item>

		<item>
			<title><![CDATA[ROI / NPV and the &quot;B&quot; of BPM]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1130</link>
			<description><![CDATA[It has been interesting formally practicing in the "BPM space".  Although I have done this type of work for years, the formal space was not something with which I was a part.  When I jumped on board, I was so excited by the possibility of providing business executives ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM]]>
			</category>
			<pubDate>Fri, 16 Mar 2007 21:38:09 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1130</guid>
		</item>

		<item>
			<title><![CDATA[BPM Training - Is it a sign?]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1126</link>
			<description><![CDATA[Many people spend years in education to prepare for their profession.  This is especially true in disciplines like medicine, law, architecture, and engineering.  Even historically, people were mentored or served as interns to get them ready for their jobs.  But, with thin budgets and overloaded teams, many ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM&nbsp;,&nbsp;People]]>
			</category>
			<pubDate>Wed, 07 Mar 2007 16:00:54 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1126</guid>
		</item>

		<item>
			<title><![CDATA[What's Old is New]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1116</link>
			<description><![CDATA[After two+ days at the Gartner conference, I have heard the same question from several people - "Haven’t we been here before?"  It is a reasonable question.  BPM as a framework for process management has grown out of the quality programs and business process reengineering (BPR).  In ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[BPM]]>
			</category>
			<pubDate>Wed, 28 Feb 2007 00:21:39 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1116</guid>
		</item>

		<item>
			<title><![CDATA[About Blogger: George Van Antwerp]]></title>
			<link>http://www.bpmenterprise.com/blog/blog.asp?bi=1118</link>
			<description><![CDATA[George Van Antwerp leads the Business Process Management (BPM) practice at Talisen Technologies, as Vice President, Business Process Management. This includes business development, strategy, and engagement delivery of process and technology projects focused on automation of processes to reduce cycle time, improve quality, manage compliance, increase customer service, and/or identify ...]]></description>
			
			<author><![CDATA[George Van Antwerp]]></author>
			
			<category>
			<![CDATA[Blogger Bios]]>
			</category>
			<pubDate>Tue, 27 Feb 2007 00:10:57 -0500</pubDate>
			<guid>http://www.bpmenterprise.com/blog/blog.asp?bi=1118</guid>
		</item>

	</channel>
</rss>
<!-- # include file="include/xmlCounter.asp" -->